What payment methods are available, and do you offer Cash on Delivery (COD)?
Yes, absolutely! Cash on Delivery (COD) is available across the Kingdom of Saudi Arabia.
We understand the need for convenience and security, which is why we also offer standard electronic payment options:
Mada Cards
Visa and Mastercard
[Optional: Add a local popular method like Apple Pay or STC Pay]
How long will my order take to arrive, and how can I track the shipment?
Since we work with global partners to bring you the latest products, the estimated delivery time is typically 7 to 14 business days from the date of order confirmation.
To track your order:
You will receive a text message (SMS) or email with your tracking number within 24-48 hours after your order ships.
You can use this number to track its status in real-time on our dedicated tracking page.
What happens after I place an order using Cash on Delivery (COD)?
We follow quick steps to ensure your order arrives safely:
Order Confirmation: Within 24 hours of placing your order, our team will contact you via phone or WhatsApp/SMS to verify your details and confirm your purchase intent. This confirmation is necessary to avoid fake orders and ensure your order is shipped.
Shipping: Once you confirm, the order is prepared and shipped.
Delivery: The courier will contact you to arrange the exact delivery time and location and collect the payment in cash. Important Note: If we cannot reach you for confirmation, the order may be automatically canceled.
Can I return the product if I don't like it, and how will I get my refund?
Yes, we offer a [7 or 14] day return guarantee from the date of receipt, provided the product is unused and in its original condition.
For COD Refunds:
Since the original payment was cash, the value of the returned product will be transferred to your local bank account (via bank transfer), or we can issue you store credit (a coupon) for a future order.
The bank transfer process usually takes 5-10 business days after the returned product has been received and inspected by us.
Is there an additional fee for the Cash on Delivery (COD) service?
No, There is No Fee for Delivery.
Fast & Secure Shipping
We focus on efficient order processing and secure delivery. We keep you updated every step of the way, right up to your doorstep in KSA.
Built on Trust
Quality is our promise. We ensure every shipment is handled with the utmost عناية (Care), and we back it with our clear return guarantee.
Dedicated Customer Support
Real people providing fast, responsive service. Our goal is your satisfaction, supported by a team ready to help with orders or inquiries.
